WHAT IS THE HUGGLEHEART PROMISE™ GUARANTEE?
They are all dog parents at HuggleHounds, so they understand the importance of fun, safet,y and durability when it comes to our pups and their toys. They also acknowledge a dog’s natural play can cause damage. One tooth inserted in the wrong spot and, whoops! If you are not satisfied with a HuggleHounds® product, you are eligible for a one-time replacement via a hugglehounds.com store credit of equal value. Send us a copy of your receipt and a picture so they know which item you purchased (yes, they make more than one Moose toy) to firstname.lastname@example.org. Or, use the customer service form on this site. Fast, simple, easy.
WHERE ARE HUGGLEHOUNDS TOYS MADE?
Tuffut-Flex™ and Tuffut-Lon™ toys are made here in the USA. Regardless of the toy type, all HuggleHounds® are designed by their team of award-winning designers here in the US. Plush toys are then passed to their engineers in Shanghai to create prototypes, which return to the US for any necessary changes or revisions. Depending upon the particular toy, it will be manufactured in China or India. The US team visits the finest fabric mills to select the corduroys and other fabrics used. Naturals toys are manufactured in India.
The HuggleHounds toys manufactured in China are produced at a boutique BSCI-certified factory. HuggleHounds is proud of the superior quality of their products, and the fact they meet US Standard Consumer Safety Specs for Toy Safety (ASTM F963-11). They are tested for leads and phthalates, double scanned for metal or foreign objects, AZO dye free, stuffed with a non-toxic polyester fill and all eyes are embroidered for added safety!
ARE HUGGLEHOUNDS TOYS SAFE?
HuggleHounds dedicates the time and resources necessary to ensure all products carry the CE mark, recognizable worldwide as a declaration that their toys comply with the requirements of the European health, safety, and environmental legislation.
Knotties® and plush toys go through rigorous post-production work including seam testing for exacting pull strength, and a pass-through metal detector to ensure no errant materials found their way in during production. The products then go through a second inspection at their warehouse in Carlisle PA. before entering into inventory—an additional step few manufacturers add to their process.
Ruff-Tex® toys are hand-painted, piece by piece, using paints that meet child safety standard EN71. After painting and detailing, the toys have a food-grade silicon oil to brighten and prevent them from whitening.
We acknowledge no pet toy is indestructible. HuggleHounds are play toys, not chew toys. It is always recommended you supervise your pet’s use and replace items after reasonable wear.
WHAT IS TUFFUT TECHNOLOGY® LINING?
Tuffut Technology lining is an exclusive, patented 3-layer protection. Found in all HuggleHounds plush toys except Wees™, Tuffut Technology lining means the toys can survive frequent play sessions, even with tough chewers! Tuffut Technology provides flexibility and durability for your fur baby’s favorite friend.